Lender status updates
Who’s settling, who’s stalling, and what to expect.
What each status means
On track
These banks are reviewing complaints on their individual merits, making fair offers and paying out within the expected timeframe. If your complaint is with one of these banks, expect a final response within the standard 8-week window.
Denials
They have acknowledged they are behind. We are in active dialogue with them to keep your complaint moving.
Delays
These banks are issuing blanket denials to see who will walk away. We assess which complaints are strong enough to be escalated to the Financial Ombudsman Service (FOS).
Barclays
Latest update 23 September 2026
We are seeing NatWest Group issue denials in as little as 24 hours, with blanket rejections from many others. This is a standard tactic. We don’t believe a rejection is the final word until our team has reviewed the response and communicated the options to you.
Bank of Scotland
Latest update 23 September 2026
We are seeing NatWest Group issue denials in as little as 24 hours, with blanket rejections from many others. This is a standard tactic. We don’t believe a rejection is the final word until our team has reviewed the response and communicated the options to you.
Halifax
First Direct
HSBC
Lloyds bank
Monzo
Latest update 23 September 2026
We are seeing NatWest Group issue denials in as little as 24 hours, with blanket rejections from many others. This is a standard tactic. We don’t believe a rejection is the final word until our team has reviewed the response and communicated the options to you.
Natwest
Latest update 23 September 2026
We are seeing NatWest Group issue denials in as little as 24 hours, with blanket rejections from many others. This is a standard tactic. We don’t believe a rejection is the final word until our team has reviewed the response and communicated the options to you.
Royal Bank of Scotland
Santander
HSBC
TSB
